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What Our Terms Conditions Mean for You

These terms set out what you agree to when you open and use a draftkings account — covering eligibility, how we handle your funds through PayPal, Venmo, or Play+, and what applies in your state.

State eligibility appliesPayPal, Venmo, Play+ coveredAccount holder rights definedDispute process included
draftkings What Our Terms Conditions Mean for You
HOW WE HANDLE YOUR ACCOUNT

Data, Security, and Your Account Rights

Account Data Retention

We keep your account and transaction records for as long as required by the state gaming authority in your eligible state. You can request a summary of your data through account settings at any time.

Cookie & Tracking Policy

We use cookies to keep your session active across mobile and desktop, so switching from the app to a browser mid-session does not log you out. You can manage cookie preferences in your browser or app settings.

Payment Verification

Withdrawals to PayPal or Venmo go through an identity check tied to your account name. If your payout name does not match your verified ID, we hold the withdrawal and contact you before releasing funds.

Requesting Changes or Corrections

To update your account details or dispute a transaction record, contact support with your account ID and the specific item in question. We process correction requests and confirm the outcome in writing.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Reach our account team through live chat inside the app or on the site. They can walk you through specific clauses, eligibility questions, or dispute steps in plain English.

Email Support

Send a written question about your account agreement to our support address. We respond to terms-related queries and document the exchange for your records.

Account Help Center

Our Help Center has a dedicated section on account rules, state eligibility, and payment terms — searchable by keyword so you can find the relevant clause fast.

Common Questions About Our Terms & Conditions

Real questions from people opening or using a draftkings account — answered directly, without legal double-speak.

It applies to anyone who opens a draftkings account in an eligible US state. Access and available features depend on your physical location at the time you log in, per state law.

Yes. PayPal and Venmo are supported payment rails under our account terms for eligible states. Your payment account name must match your verified draftkings account name for withdrawals to process without a hold.

State law takes precedence. If a clause in our terms cannot be enforced in your state, only that clause is affected — the rest of the agreement stays in place for your account.

We send an email to your registered address before material changes take effect. The notice period gives you time to review before your continued account use counts as acceptance of the updated terms.

We retain transaction and account records for the period required by your state's gaming authority. You can request a copy of your data through the account settings page or by contacting support directly.

Contact support through live chat or email with your account ID and the specific transaction in question. We review disputes against your account record and respond in writing with our finding.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.