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Your Rights, Our Rules, One Clear Place

Everything that governs your draftkings account — terms of use, account eligibility, data practices, and dispute procedures — lives here. Access to our sportsbook and casino products depends on state law and is available only in eligible states.

State-by-state eligibilityAccount terms & conditionsData & privacy rightsPayment method policiesDispute resolution process

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POLICY CONTACT PATHS

How to Reach Us on Legal Matters

Questions about your account terms, a data request, or a policy dispute go through the channels below. For account-specific issues — like a transaction flagged during identity verification or a payment method question involving your PayPal or Venmo — live chat gets you to the right team without waiting on hold.

Team online

Live Chat

Open the chat icon in your account dashboard to reach a support agent directly. This is the fastest path for identity verification holds and transaction disputes.

Email Support

Send detailed legal or data-access requests to our support inbox. Include your account username so the team can pull the correct record without back-and-forth.

Help Center

Our Help Center covers account suspension appeals, terms clarifications, and state-eligibility questions with step-by-step account paths for common policy issues.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Data handling, cookie practices, and account security are not afterthoughts here — they're built into how your account works every session. Here is what that looks like in practice across four specific areas.

Data Retention

We keep your account activity, wager history, and payment records for the period required by state gaming law. You can request a copy of your data through the account settings page.

Cookie Controls

We use functional and analytics cookies to maintain your session across devices — so switching from mobile to desktop mid-session keeps your account state intact. You can manage cookie preferences in your browser settings.

Account Security

Two-factor authentication is available for all accounts and strongly recommended. Password resets require confirmation to your registered email before any account changes apply.

Requesting Changes

To update personal information, dispute an account action, or request data deletion, contact support via live chat or email with your account username and a description of the request.

What Our Terms Actually Cover

draftkings Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Our terms apply to every product you access under the draftkings account umbrella — the sportsbook, casino, and daily fantasy contests. Eligibility is determined by the state you're physically located in when you place a wager or enter a contest, not your state of residence. We

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check your location at the time of each session. If your state does not currently permit real-money sports betting or online casino play, certain features will be restricted automatically when you log in. Financial transactions — whether you fund your account via PayPal, Venmo, or a
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Play+ prepaid card — are subject to the payment terms attached to each method, including any verification requirements those providers impose. Identity verification is a legal requirement before your first withdrawal clears, regardless of which payment rail you use. We retain transaction records and account activity
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logs as required by state gaming regulations, and those records may be shared with licensed gaming authorities upon request. Material changes to these terms are communicated by email to your registered address at least 30 days before they take effect. Continuing to use your account after
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that notice period counts as acceptance. If a specific clause is unenforceable in your state, the rest of the terms remain in full effect.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Policy Questions From Our Account Holders

These are the legal and account-policy questions we hear most often. If yours isn't here, live chat and email support can address account-specific situations directly.

Your physical location at the time of login is checked against active state licensing. If your state does not permit real-money wagering, restricted features are blocked automatically when you open the app.

Yes. Each payment method carries its own user agreement from the provider. Using PayPal or Venmo through your account means you've also accepted those providers' own terms, separate from ours.

Log into your account, head to account settings, and submit a data-access request. We'll confirm receipt by email and deliver the data file within the timeframe required by applicable state law.

State gaming regulations require us to confirm your identity before releasing funds. This applies to every payment method — PayPal, Venmo, and Play+ included. The verification step is a legal requirement, not a policy choice we can waive.

We send an email to your registered address at least 30 days before any material change takes effect. Staying logged in and using your account after that window counts as your acceptance of the updated terms.

Yes. Contact our support team via live chat or email with your account username and a description of the issue. Appeals are reviewed by our account compliance team, and we'll respond within the timeframe stated in your notification.

Reference

Legal

Access may be available only in states where local law permits.

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Your Rights, Our Rules, One Clear Place

How to Reach Us on Legal Matters

Live Chat

Email Support

Help Center

How We Handle Your Data and Account

Data Retention

Cookie Controls

Account Security

Requesting Changes

Common Policy Questions From Our Account Holders

01 What determines whether I can use draftkings in my state?

02 Do PayPal, Venmo, and Play+ each have separate terms I need to accept?

03 How do I request a copy of my account data?

04 Why is identity verification required before my first withdrawal?

05 How will I know if the terms change?

06 Can I dispute an account suspension or wagering restriction?

Legal

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