Reference

How draftkings Handles Your Personal Information

Your account data stays in your control — this policy explains what we collect, how we use it, and how to request changes from your mobile device or desktop at any time. Access depends on state law and eligible states.

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What This Privacy Policy Covers

draftkings Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create a draftkings account, we collect the information needed to verify your identity, process transactions, and keep your account secure. That includes your name, address, date of birth, and payment details tied to methods like PayPal, Venmo, and Play+. We also gather device and

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session data — browser type, IP address, and app interaction logs — so we can maintain account continuity whether you switch from your phone to your laptop mid-session. This data is used to run your account, meet state-level regulatory requirements, and flag unusual activity. We do
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not sell your personal information to third-party advertisers. Where state law gives you additional rights — such as in California — those rights are described in the applicable state addendum linked at the bottom of this page. Eligibility and applicable privacy protections depend on local law
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and the state where you access our platform.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate information, or submit a deletion request, we have three direct paths to do that. Each route connects you to the team that handles privacy-related account requests specifically — not general customer service.

Team online

Privacy Request Form

Submit a formal data access or deletion request through the privacy form in your account settings. Responses are sent to your verified email address on file.

Live Chat Support

Open live chat inside the app or on the site and select Privacy & Data from the topic menu. The team handles account-specific data questions in real time.

Email Privacy Team

Send a written request to our privacy team directly via the support email shown in your account profile. Include your account ID to speed up the process.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply encryption, access controls, and audit logging at every layer of your account — from the moment you log in to when a PayPal or Play+ withdrawal clears. Here is a plain breakdown of the four areas where data handling directly affects your experience.

Cookies and Tracking

We use cookies to keep you logged in across devices and to remember your state-specific account settings. You can manage cookie preferences in the privacy center inside your account.

Payment Data Security

PayPal, Venmo, and Play+ transactions run through encrypted payment rails. We store only the reference IDs required for dispute resolution — never your full card or wallet credentials.

Data Retention Schedule

Account records are kept for the period required by state regulations where you play. After account closure, most personal data is purged on the schedule set by applicable state law.

Access and Correction Rights

You can request a copy of what we hold, correct your name or address through account settings, or ask for a full data export by contacting the privacy team through live chat or the support email.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how we collect, store, and share your data. Each answer reflects how our policy works for accounts in eligible states.

We collect your full name, date of birth, mailing address, email, and the payment details linked to PayPal, Venmo, or Play+. Identity verification may require a government-issued ID upload.

We do not sell your personal data. We share information only with payment processors, state regulators where required, and fraud-prevention services necessary to run your account securely.

Submit a data access request through the privacy form in account settings or contact the privacy team via live chat. We send the data to your verified email address on file.

Yes. You can submit a deletion request through the privacy form or by emailing the privacy team. Some data may be retained for the period required by state law before full deletion.

We store only the transaction reference IDs required for dispute resolution. Full wallet credentials are never stored on our servers — they remain with the payment provider.

If state law grants you additional rights — such as the right to opt out of data sharing — those are detailed in the state-specific addendum linked at the bottom of this policy page.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal Infodraftkings Betting Glossary InfoLiberty Bell Reels

How draftkings Handles Your Personal Information

How to Reach Us About Your Privacy

Privacy Request Form

Live Chat Support

Email Privacy Team

How We Protect and Manage Your Account Data

Common Questions About Your Privacy Rights

01 What personal information does draftkings collect when I open an account?

02 Does draftkings share my data with third parties?

03 How do I request a copy of the data draftkings holds on me?

04 Can I ask draftkings to delete my account data?

05 How does draftkings handle my PayPal and Venmo payment data?

06 What are my privacy rights if I am in California or another state with stricter data laws?

Privacy Policy

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